Can I Bring my Dog or Pet?
We love our furry friends just as much as the next person, but unfortunately, you have to leave Fido at home. Due to the nature of our activity and the fact that other groups will be using the boat and shuttle that day, we do not want to risk an allergic reaction or a pet hair mess. We do make exceptions for Certified Service Pets. Please notify us in advance and provide us with the needed information if a service pet will be onboard.
What is the cancellation/refund policy?
WEATHER POLICY:We are a rain or shine cruise (if the rain is light or small, short showers are expected). If High Tide Rides cancels the excursion before embarkation, due to severe weather or other factors out of our control, we do provide a full refund. If the excursion has to be stopped early due to severe weather, High Tide Rides will provide a partial refund based on the time already expired on the outing. We have a Logistics Manager dedicated to watching weather conditions with access to multiple radar forecasts that can be specific to Percy Priest Lake. If the weather is questionable, the Manager will be monitoring the situation the days leading up to the cruise and you will be notified ASAP. We do not allow customers to cancel based on the upcoming forecasts, as weather changes constantly and general forecasts are not as accurate as the radar systems we use to monitor the weather. High Tide Rides reserves the right to cancel any tour based on potential or forecasted weather conditions or other factors.
STANDARD CANCELLATION POLICY:If your party cancels the excursion after your booking is made, High Tide Rides will retain 50% of the deposit amount and you will be issued a refund for the remaining 50%. You may alternatively request an online voucher code for the full amount of the deposit to use for a future cruise instead of receiving a refund. If your party cancels the excursion within 14 days from your reservation date/time, High Tide Rides retains the full deposit amount. You are not responsible for the balance amount of the tour. You can also request a voucher/credit for the deposit amount to use towards a future cruise instead of a refund. If your group cancels within 48 hours or less prior to the excursion, or is a no-show, you will be responsible for the full amount of the booking. The deposit will be retained and the card on file will be billed for any remaining balance. Staying on schedule with respect for other groups is vital. Please plan ahead and be on time!
** Do not assume your cruise is canceled! You receive a notification email and/or a text or call from us if the tour is canceled. Contact us with questions / concerns.
DOUBLE BOAT BOOKINGS:If your group reserves a second boat and the number of people in your party drops to 12 participants or less, please notify us promptly so that the additional boat can be canceled and High Tide Rides can offer the newly available opening to other customers. If your party cancels the 2nd boat booking after you have made the reservation, you will receive a refund for 50% of your deposit. If the additional boat reservation is canceled after 14 days prior to the date of the tour, the deposit will be retained. After the 14 day period, an additional $250 fee will incur. The above statement applies only to multi-boat bookings.
*Cancellation Policy updated 2/3/2021
Is shuttle service included?
Shuttle service is included for any pickup location within a 15-mile radius of downtown Nashville. If your pickup location is outside the 15-mile radius, please contact us to see if we can still offer pickup at an additional charge.
Should we tip our Captain?
Our staff work very hard to ensure a safe and fun cruise for everyone so please show your appreciation by tipping! Cash, venmo/cash app, credit card/Square transactions are accepted.
How long is the cruise?
Private Cruises during the day are 3 hours long, but have an option to add an additional 3 hours depending on availability. Contact us for pricing. Pick up time is approximately 30-45min before the scheduled cruise, so please consider the additional travel time when making your itinerary for the day.
What should we bring onboard?
BYOB! We allow beer, wine, liquor, champagne, and food of your choice. Please only bring beer cans, NO GLASS beer bottles. We also recommend bringing any mixers you may need. We have plenty of ice and cups for everyone. • Sunscreen, towels, and a good camera are always a must! • Please bring your ID for cruises as you must be 21 to drink and IDs are required to board the boat. • If you prefer your own tunes, bring your phone or other device with your playlist ready to go! ( Keep in mind that phone service on the water varies by carrier, so have the music downloaded to the device to ensure it plays (Apple music/ Spotify download/ etc.) DO NOT BRING: WEAPONS, GLASS BEER BOTTLES, AND/OR DRUGS ARE NOT ALLOWED. THESE POLICIES ARE STRICTLY ENFORCED. IF CAUGHT WITH DRUGS OR WEAPONS ONBOARD, WE WILL IMMEDIATELY RE-DOCK TO REMOVE PASSENGERS INVOLVED IN SUCH ACTIVITIES WITH NO REFUND PROVIDED FOR THOSE INVOLVED.
Can we bring our own food and drinks?
Yes! It’s BYOB baby! You may bring beer, wine, or liquor. NO GLASS ALLOWED ONBOARD. ALL alcoholic beverages must be in cans or plastic container . Coolers, cups and ice are provided! We do not have a TN liquor license and therefore are not permitted to sell alcohol, so you are welcome to bring your favorite beverages of choice. You may also bring snacks/lunch that is already prepared or packaged.
Do we have to sign a waiver?
Yes! A mandatory waiver must be filled out by each passenger prior to boarding. This is an online waiver only, no hard copies may be submitted. The waiver will be provided to you and your passengers upon booking.
Is there a cleaning fee? What about damage?
Our staff work very hard to keep a clean and tidy vessel for your experience. We do not charge a standard cleaning fee and will our captains will take care of all general cleaning for your group after the tour. This includes disposing of trash and sweeping/spraying down the seats and floor. If the captain experiences excessive clean up beyond normal means or clean up of bodily fluids occurs High Tide Rides reserves the right to charge a cleaning fee to the customer’s card on file if a Captain or Shuttle Driver reports the need for excessive cleaning, professional cleaning service, or damage due to excessive staining from spills, bodily fluids on the interior of the boat or vehicle, or damage caused to the boat or vehicle. **CLEANING & DAMAGE FEES Fee assessments vary by type of mess and severity. $80 - Minor interior mess (ex. food/beverage mess on vehicle exterior) $150 - Moderate interior mess bodily fluid mess (spill that stains fabric or other hard-to-clean surfaces/areas, moderate bodily fluid messes) $200 Minor interior/exterior damage to the boat or shuttle that requires repair $300 Moderate interior/exterior damage to the boat or shuttle that requires repair $500 Major interior/exterior damage to the boat or shuttle that requires repair **ANY MAJOR DAMAGE EXCEEDING THE $500 INSURANCE DEDUCTIBLE OR IS NOT COVERED BY HTR'S INSURANCE POLICY WILL BE LIABLE FOR THE FULL FINANCIAL RESPONSIBILITY OF THE PARTY THAT INFLICTED THE DAMAGES. IF NO OTHER METHOD OF PAYMENT IS PROVIDED, OR CORRESPONDENCE / COOPERATION IS NOT MET BY THE LIABLE PARTY, THE CARD ON FILE WILL BE PROCESSED FOR DAMAGE FEES. IF PAYMENT IS UNABLE TO BE OBTAINED , HIGH TIDE RIDES WILL PROCEED WITH LEGAL ACTION. Please note that for moderate messes, and for incidents that require cleaning between the window/door or air vents (as described in the below guide), the submission of receipt and photo(s) of the mess are mandatory for us to be able to issue the eligible cleaning fee. We will not charge riders for any mess caused by water, or for items that can be thrown away or wiped up quickly. High Tide Rides reserves the right to charge a cleaning fee to the card on file if a Captain or Shuttle Driver reports the need for excessive cleaning, professional cleaning service, or damage due to excessive staining from spills, bodily fluids on the interior of the boat or vehicle, or damage caused to the boat or vehicle.
What are TN liquor laws?
We highly recommend you purchase any liquor a day or two prior if you have booked a cruise and intend to consume alcohol. Beer may be purchased at grocery stores, convenience stores, and gas stations on Monday through Saturday from 6 a.m. until midnight, and on Sunday from noon until midnight. Wine and liquor may be purchased at liquor and grocery stores Monday through Saturday from 8 a.m. to 11 p.m. Liquor stores are closed on Sundays and wine sales in grocery stores are prohibited on Sundays.
Are there restrooms?
Pontoon boats are not typically equipped with restrooms, and those that do are of the port-o-potty variety. To keep our customers experience funk-free we do not have restrooms onboard. However, there are restrooms available at the dock for use prior to boarding and after arrival back at the dock. Time will be given before and after the cruise to visit the restrooms. If there is an emergency need for a restroom facility the boat can be docked at the nearby floating restaurant/gas station for guest(s) to use the restroom.
Do we need to book in advance?
Yes! We highly recommend booking in advance regardless of group size. Our weekend dates typically sell out 2-3 months in advance. We can occasionally accept day-of bookings if there is availability and scheduled staff.
Where are the boats located?
The main boating dock is located at: Four Corners Marina 4027 Lavergne Couchville Pike *Transportation provided for private tour groups. Must arrange pick-up location at least 24 hours prior to tour embarkation. Pick up time is approximately 30-45min before the scheduled cruise.
Can we bring our own floats?
Yes! Groups may bring their own floaties if they like. All items must be removed by customer after tour is completed. Please reach out and get approval for any larger items that require additional space or assembly.
Can we decorate the boat?
Yes! For private cruises, you are welcome to bring props or small party supplies. All decorations must be removed by customer after tour is completed. Decorations cannot be installed with permanent adhesives, screws, nails, hooks or any method that would cause permanent damage to the boats. Please reach out and get approval for any large items.
How many people are allowed on the boat?
Due to regulations the maximum capacity of each boat is 10 passengers plus the Captain. If you have more than 10 people in your group, feel free to give us a call to check on availability. We offer double and triple-boat cruises for larger groups as well.