FAQS

HAVE QUESTIONS?

  • What is the cancellation/refund policy?

    We are a rain or shine cruise (if the rain is light or small, short showers are expected).

    If High Tide Rides cancels the excursion before embarkation, due to severe weather or other factors out of our control, we do provide a full refund. If the excursion has to be stopped early due to severe weather, High Tide Rides will provide a partial refund based on the time already expired on the outing.

    High Tide Rides reserves the right to cancel any tour based on potential or forecasted weather conditions.

    DOUBLE BOAT BOOKINGS If your group reserves a second boat and the number of people in your party drops to 12 participants or less, please notify us promptly so that the additional boat can be canceled and High Tide Rides can offer the newly available opening to other customers. If the additional boat reservation is canceled within 14 days prior to the date of the tour, you will incur no penalty. After the 14 day period a $250 fee will incur.

    The above statement applies only to multi-boat bookings.

    If your party cancels the excursion within 10 days prior to the selected reservation date/time , we will provide a refund (excluding a $75 Cancellation Fee) or a voucher for another cruise.

    If your group cancels within 5 days or less of the scheduled booking, then you would forego any retainer/deposit, but would not be responsible for the remaining payment.

    If your group cancels with 24 hours or less prior to the excursion, or is a no-show, you will be responsible for the full amount of the booking. The deposit will be retained and the card on file will be billed for any remaining balance.
    Staying on schedule with respect for other groups is vital. Please plan ahead and be on time!

    ** Do not assume your cruise is canceled! You receive a notification email and/or a text or call from us if the tour is canceled. Contact us with questions / concerns.

  • Can we decorate the boat?

    Yes! For private cruises, you are welcome to bring props or small party supplies.

    All decorations must be removed by customer after tour is completed. Decorations cannot be installed with permanent adhesives, screws, nails, hooks or any method that would cause permanent damage to the boats.

    Please reach out and get approval for any large items.

  • Can we bring our own floats?

    Yes! Groups may bring their own floaties if they like.
    All items must be removed by customer after tour is completed.

    Please reach out and get approval for any larger items that require additional space or assembly.

  • Where are the boats located?

    The main boating dock is located at:
    Four Corners Marina
    4027 Lavergne Couchville Pike

    *Transportation provided for private tour groups. Must arrange pick-up location at least 24 hours prior to tour embarkation.
    Pick up time is approximately 30-45min before the scheduled cruise.

  • Do we need to book in advance?

    Yes! We highly recommend booking in advance regardless of group size.
    Our weekend dates typically sell out 2-3 months in advance.

    We can occasionally accept day-of bookings if there is availability and scheduled staff.

  • Are there restrooms?

    Pontoon boats are not typically equipped with restrooms, and those that do are of the port-o-potty variety.

    To keep our customers experience funk-free we do not have restrooms onboard. However, there are restrooms available at the dock for use prior to boarding and after arrival back at the dock.

    Time will be given before and after the cruise to visit the restrooms.

    If there is an emergency need for a restroom facility the boat can be docked at the nearby floating restaurant/gas station for guest(s) to use the restroom.

  • What are TN liquor laws?

    We highly recommend you purchase any liquor a day or two prior if you have booked a cruise and intend to consume alcohol.

    Beer may be purchased at grocery stores, convenience stores, and gas stations on Monday through Saturday from 6 a.m. until midnight, and on Sunday from noon until midnight.

    Wine and liquor may be purchased at liquor and grocery stores Monday through Saturday from 8 a.m. to 11 p.m.

    Liquor stores are closed on Sundays and wine sales in grocery stores are prohibited on Sundays.

  • Is there a cleaning fee?

    Our staff work very hard to keep a clean and tidy vessel for your experience. We do not charge a standard cleaning fee and will our captains will take care of all general cleaning for your group after the tour. This includes disposing of trash and sweeping/spraying down the seats and floor.

    If the captain experiences excessive clean up beyond normal means or clean up of bodily fluids occurs High Tide Rides reserves the right to charge a cleaning fee to the customer’s card on file if a Captain or Shuttle Driver reports the need for excessive cleaning, professional cleaning service, or damage due to excessive staining from spills, bodily fluids on the interior of the boat or vehicle, or damage caused to the boat or vehicle.

    **CLEANING & DAMAGE FEES Fee assessments vary by type of mess and severity.

    $80 – Moderate interior mess (ex. food/beverage mess on vehicle exterior)
    $150 – Moderate interior mess bodily fluid mess (spill that stains fabric or other hard-to-clean surfaces/areas, moderate bodily fluid messes)
    $200 – Moderate interior/exterior damage to the boat or shuttle that requires repair
    $300 – Major interior/exterior damage to the boat or shuttle that requires repair

  • Do we have to sign a waiver?

    Yes!

    A mandatory waiver must be filled out by each passenger prior to boarding. This is an online waiver only, no hard copies may be submitted.
    The waiver will be provided to you and your passengers upon booking.

  • Can we bring our own food and drinks?

    Yes! It’s BYOB baby!

    You may bring beer, wine or liquor. Although we do not prefer glass bottles, we do permit them for champagne, wine and liquor. Beer must be in cans. Coolers, cups and ice are provided!

    We do not have a TN liquor license or and therefore are not permitted to sell alcohol, so you are welcome to bring your favorite beverages of choice. You may also bring snacks/lunch that is already prepared or packaged.

  • What should we bring onboard?

    BYOB! We allow beer, wine, liquor, champagne, and food of your choice. Please only bring beer cans, NO GLASS beer bottles.

    We also recommend bringing any mixers you may need.
    We have plenty of ice and cups for everyone.

    • Sunscreen, towels, and a good camera are always a must!

    • Please bring your ID for cruises as you must be 21 to drink and IDs are required to board the boat.

    • If you prefer your own tunes, bring your phone or other device with your playlist ready to go! ( Keep in mind that phone service on the water varies by carrier, so have the music downloaded to the device to ensure it plays (Apple music/ Spotify download/ etc.)

    DO NOT BRING: WEAPONS, GLASS BEER BOTTLES, AND/OR DRUGS ARE NOT ALLOWED. THESE POLICIES ARE STRICTLY ENFORCED. IF CAUGHT WITH DRUGS OR WEAPONS ONBOARD, WE WILL IMMEDIATELY RE-DOCK TO REMOVE PASSENGERS INVOLVED IN SUCH ACTIVITIES WITH NO REFUND PROVIDED FOR THOSE INVOLVED.

  • How long is the cruise?

    Private Cruises during the day are 3 hours long, but have an option to add an extra hour depending on availability. Contact us for pricing.
    Pick up time is approximately 30-45min before the scheduled cruise, so please consider the additional travel time when making your itinerary for the day.

  • Should we tip our Captain?

    Our staff work very hard to ensure a safe and fun cruise for everyone so please show your appreciation by tipping!
    Cash, venmo/cash app, credit card/Square transactions are accepted.

  • Is shuttle service included?

    Shuttle service is included for any pickup location within a 15-mile radius of downtown Nashville. If your pickup location is outside the 15-mile radius, please contact us to see if we can still offer pickup at an additional charge.

  • CAN’T FIND THE ANSWER TO YOUR QUESTION?

    Give us a ring or shoot us an email!