WE AT HIGH TIDES RIDES UNDERSTAND THAT TIMES ARE UNCERTAIN; HERE’S HOW WE ARE TAKING CARE OF OUR CUSTOMERS DURING THE PANDEMIC
AS OF JUNE 29TH, 2020 NASHVILLE/ DAVIDSON COUNTY IS CURRENTLY IN A MODIFIED VERSION OF PHASE 2 OF THE NATIONAL RE-OPENING PLAN FOR CORONAVIRUS PER MAYOR COOPER.
For details on the most up-to-date COVID-19 information for Nashville, please visit: https://asafenashville.org
The management and staff at High Tide Rides care about the cleanliness and safety of our business to protect our customers to the best of our ability and have taken all necessary precautions to prevent contact and spread of COVID-19.
To ensure the safety of our guests and our staff we have implemented the following safety and sanitization standards below:
**EVERY INDIVIDUAL MUST HAVE A MASK ON THEIR PERSON AT ALL TIMES.**
All cruise passengers must have a mask on their person. Masks must be worn in the Marina store (restrooms are located inside the building) and restaurant. Masks are recommended, but not required to be worn on the boat or during water activities or swimming.
We will also be providing the following:
- Hand sanitizer will be available to all of our customers onboard the boat and inside the shuttle
- All of our boats and shuttles are deep cleaned daily and all surfaces are sanitized between tours.
- Staff will have access to non-contact thermometers to take temperatures as needed.
- Masks are also available for sale at the Marina store for $2.00.
WANTING TO BOOK, BUT HAVE CONCERNS ABOUT COVID-19?
If you would like to book a tour for 2020 but are unsure about the COVID-19 pandemic affecting your trip, here’s some information on our policy regarding tours booked for May 1st and beyond.
For any customers that book future tours for the 2020 calendar year after April 1, 2020 for a tour taking place on or after May 1, 2020, the following policy will be in effect. If you end up needing to request a cancellation to due to COVID-19, we will waive the $75 Cancellation fee and provide a full refund or credit for a future tour, whichever is requested.
RESCHEDULING/REBOOKING
If you have booked a tour for 2020 & would like to reschedule, here’s what we can do to help.
RESCHEDULING
If you’d simply like to reschedule for another time this year let us know and we can facilitate that for you! If you have a date in mind we can reschedule for that date, but if you are still unsure of the exact date and would like to wait we can create a credit account that can be applied to any tour between May 1st, 2020 and November 1, 2021.
REBOOKING
If you’ve cancelled your tour due to COVID-19 and rebook for 2020 High Tide Rides can give you the same rate as before, as long as it doesn’t fall on a holiday weekend. Just contact us and we will be happy to assist you!
CANCELLATIONS
If you have booked a tour for 2020, here’s what we can do to help.
We have recently had a large influx of emails and calls lately due to the uncertainty with everything surrounding COVID-19. We are working hard to respond to every inquiry in a timely fashion, but please be aware that due to the Tennessee Stay at Home Order we have temporarily shortened office hours during this time and it may take longer than usual to process your request.
We are currently waiving the $75 Cancellation fee due to COVID-19 related cancellations for international travelers with travel bans and any tour taking place prior to May 1st, 2020. This date may be extended as matters continue to develop. We are keeping a close watch on the latest news and updates and will re-evaluate this policy as further developments come about.
If you are needing to cancel your tour due to Stay at Home policies, hardships, or travel bans implemented due to COVID-19, please email us with your name, phone number and booking ID so that we may assist you with your request.
Once we have received your request we will send it to our booking service to process your refund. Our booking service has temporarily created an alternate process for how all their partner’s process refunds and they have disabled our ability to process them on our end, as it was overrunning their server and causing issues with the number of transactions across their platform.
With the major influx of refund requests across all their partnering companies, it has slightly delayed the refund time compared to the normal 2-3 day processing. We apologize for the delay in advance and are currently being told that the processing time can take anywhere from 3-12 business days.
If you’ve cancelled your tour due to COVID-19 and rebook for 2020 High Tide Rides can give you the same rate as before, as long as it doesn’t fall on a holiday weekend. Just contact us and we will be happy to assist you!
A NOTE FROM THE OWNERS:
We want all our customers to know that are working diligently to ensure our small family business can survive the current pandemic. We want to be able to serve all of customers and help make great memories for all of our groups!
We are staying hopeful and praying for everyone during this time.
We hope that everyone stays safe and healthy during this time. Please let us know if we can assist our customers in any way by emailing us at info@hightiderides.net !
